COVID-19: We’re here to help!

COVID-19: We’re here to help!

As the situation with COVID-19 keeps evolving, OTIP continues to work closely with its stakeholders and partners to make proactive decisions that are grounded in care for its members and employees.

Hours of operation – temporary change

On March 16, 2020, OTIP’s hours of operation changed to Monday to Friday, 8 a.m. to 5 p.m. This temporary change in hours was made to balance the health and well-being of OTIP employees while continuing to meet the needs of members. 

In line with this approach, OTIP call centre employees have been set up to work from home. This means that when you call them, you may hear some unexpected background noise from an employee’s home work space. 
Be assured that although the service experience may be different, the OTIP team remains committed to being available to answer your questions efficiently and effectively during this time.

To best serve you at this time, please visit for FAQs or select 'Send us online note' for instructions on how to reach us by email. OTIP will work to get back to you as soon as possible.

Information on COVID-19 and your coverage

OTIP cares about the health and well-being of their members and their families and have compiled information to help keep you informed. 

You can visit for the most up-to-date information on all things related to COVID-19 and coverage provided by your employee group benefits plan or your RTIP/ARM (retired members) health, dental and travel insurance plan.

We’re all in this together

Communities and organizations across the country are taking measures to contain the spread of COVID-19. OTIP thanks you for your patience and understanding during these uncertain times as we all do our part. 

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